We built TasteScore because restaurants find out too late
Most restaurants discover a bad experience the same way everyone else does — by reading the review on Monday morning. TasteScore was built to change that.
A restaurant can serve two hundred covers on a Friday night. Two tables have a genuinely bad experience. Both guests leave without saying a word. By Sunday they have written reviews on Google and TripAdvisor. By Monday the owner reads them over their morning coffee — and there is nothing left to do but apologise publicly to people who have already moved on.
“That gap — between the experience and the review — is where TasteScore operates.”
The problem with how restaurants handle feedback today
Most feedback tools are built backwards. They ask restaurants to respond to what has already happened, is already public, and is already out of their hands. Review platforms show you yesterday's score. Analytics dashboards show you last month's trends. Email surveys arrive three days after the visit.
None of them tell you what is happening on Table 7 right now.
What we do differently
TasteScore starts with capture — private, frictionless, fast. A guest taps a QR code, answers three emoji-scored questions, and in fifteen seconds the manager knows something went wrong and can still do something about it.
If the feedback is serious, an At-Risk Guest Alert fires immediately. The manager gets a push notification while the guest is still in the building. The experience can still be recovered. The review does not have to be written.
For everything else — public reviews, service patterns, recurring complaints, delivery issues — TasteScore brings it all into one place and turns it into something actionable. Not charts. Not raw data. A clear picture of what is working, what is not, and what to fix next.
11
Review platforms monitored
15s
To submit feedback
Real-time
Guest recovery alerts
Who this is built for
Independent restaurant owners who are tired of finding out too late. Managers who are on the floor, not behind a screen. Operations teams who need to understand what is happening across multiple locations without drowning in data.
If you run a restaurant and you have ever read a bad review and thought — I wish I had known about this at the time — TasteScore is built for you.
From the founder
I started TasteScore because I kept watching the same thing happen. A guest has a bad experience. The team on the floor never finds out. Two days later there is a bad review online and everyone is asking what happened — but nobody was looking when it mattered.
The moment between a bad experience and a bad review is the most valuable moment in hospitality — and almost no one is working in it. That is the gap TasteScore is built to close.
This is not a review management tool that happens to collect feedback. It is a guest recovery platform that happens to manage reviews. The order matters. Catching problems early is always better than responding to them well.
Everything in TasteScore is designed for the people who actually run restaurants — not the people who write software about them.
Jordan K.
Founder & CEO, tastescore.co.uk
What we believe
Recovery before reputation
A problem solved on the floor is worth ten apologies posted online. We design every feature around the idea that acting fast beats responding well.
Visibility without complexity
Restaurant teams are busy. TasteScore should give them the answer, not more data to interpret. Every screen is designed around one question: what do I do next?
Built for the floor, not the office
The people who need TasteScore most are the ones running services, not sitting at desks. Everything we build has to work in a busy kitchen, on weak Wi-Fi, in under thirty seconds.
Ready to close the gap?
See what TasteScore can do for your restaurant
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