Turn unhappy guests into loyal ones — before they write the review
For owners and managers who find out too late: catch bad experiences before they go public, recover guests in real time, and see what's really happening on your floor — every single week.
Free forever — no credit card. Or try every Pro feature free for 30 days. Recover one guest a month and Pro pays for itself.
Monday 6 April
09:41
TasteScorejust nowAt-Risk Guest Alert
Table 7 · Poor rating · Service issue reported
TasteScorenowManager alerted
Push sent · Mark handling now
TasteScorejust nowResolved on site
Case closed · Table recovered
Monitors 11+ review platforms in one inbox
Built for
Restaurants that care about every guest
HOW IT WORKS
From feedback to recovery in seconds
Step 1
Guests share feedback privately
QR codes, short links, or tablet mode let guests share how their visit went — before a bad experience becomes a public review. Takes under 15 seconds. No app install required.
Step 2
Act before they leave
At-Risk Guest Alerts fire the moment a serious negative response comes in from the table. One tap to mark it handled on-site. Your team acts while the guest is still there.
Step 3
Improve every week
Weekly Service Briefs, a full public review inbox, and AI-powered insights keep you ahead of every issue — from food quality dips to delivery complaint spikes.
Hear from guests privately — while they're still at the table
A branded 3-question micro-survey — food, service, vibe — scored with emoji taps in under 15 seconds. No app needed. Negative scores automatically create a recovery case so your team can act before the guest leaves.
Question 2 of 3
How was the service?
Speed, friendliness, attentiveness
Powered by TasteScore
Table 7
The Italian Kitchen
How was the food?
Taste, presentation, temperature
Powered by TasteScore
Your brand, their honest feedback
Guests tap three emoji-scored questions — food, service, vibe — then optionally leave a comment and contact details. The whole thing takes under 15 seconds and lives on a page branded with your logo, colours, and messaging.
QR codes
Branded codes for every table. Download as SVG or PNG, track submissions per code, toggle active or inactive.
Short links
Named links for receipts, emails, or SMS. Each link tracks submissions so you see which channel performs best.
Tablet mode
Fullscreen iPad interface. Staff enter their name and table number, hand it over, and it auto-resets for the next guest. Works offline.
Catch bad experiences before they go public
The moment a guest has a bad experience, TasteScore knows. At-Risk Guest Alerts fire instantly when a negative response comes in from a tablet or QR code. Your manager sees it, acts on it, and marks it resolved — before the guest reaches for their phone to write a review.
Sample recovery timeline
Table 7 · Poor feedback received
Service was really slow and the food arrived cold
At-Risk Guest Alert fired
Manager notified via push notification
Resolved on site
Manager visited table · case closed
From feedback to resolution in under 4 minutes
Review Inbox · 3 need reply
Amazing food, great service...
2 hours ago
Food was good but service felt slow...
5 hours ago
Order arrived cold and incomplete...
1 day ago
Handle every public review without the chaos
Import reviews from Google, TripAdvisor, Uber Eats, Deliveroo and 8 more platforms into one clean inbox. TasteScore's AI drafts the reply in your brand voice. You review it, copy it, and post it in seconds. Reply status tracked automatically.
Know what's really happening on your floor
Every Monday, TasteScore sends a Weekly Service Brief — a short, sharp summary of your biggest wins, warnings, and what to fix next. Food quality slipping on Friday evenings? Fix it before Friday's reviews hit. The patterns most likely to become bad reviews surface first — no dashboards to dig through.
Weekly Service Brief
Monday · 08:00
TOP ISSUE THIS WEEK
Delivery order accuracy
8 complaints in the last 7 days
3 open cases linked to this issue →
NEXT BRIEF
Monday · 08:00 local time
Delivered to 3 team members
Built for how restaurant teams actually work
TasteScore installs as an app on your phone — no app store needed. Your managers stay in the loop with real-time push alerts, case assignments, and a daily digest.
Manager PWA
Install TasteScore on any phone or tablet — works like a native app. No download, no updates, always up to date.
Real-time push alerts
At-Risk Guest Alerts fire instantly to your phone. One tap to mark it handled. Your team acts while the guest is still on site.
Team & multi-location
Invite up to 10 team members. Assign cases, track who handled what, and compare performance across locations.
Daily digest
Priorities every morning
Case assignment
Route issues to the right person
Weekly briefs
AI summary every Monday
Works offline
Tablet mode stays responsive
Does it pay for itself? Do the math.
One unhappy guest you catch in time is one regular you keep — and one bad review you never get. Here's what that's worth on your numbers.
ROI calculator
What's a saved guest worth to you?
Enter your own numbers — these are your figures, not our claim.
A loyal guest is worth about
£210 / year
£35 × 6 visits = £210 a year per guest. Pro is £99/month — recover one guest like this and you've covered about 2 months of Pro. Recover one a month and it pays for itself many times over.
And a 1-star review isn't just one lost guest. If 3 would-be guests quietly choose elsewhere after reading it, that's another £630 a year — gone before you even know it happened.
Catch one unhappy guest before they post and you could protect about £840 a year. Pro is £99/month.
Founding restaurants
Be one of our first featured restaurants
We're onboarding our founding restaurants now. Start free today, and your story could be the first one we share here.
Built by people who've lived it
TasteScore is built around one moment most tools ignore — the gap between a bad experience and a bad review. Every feature is designed for the people actually running a service, not sitting at a desk.
Founding-member access
Join early and help shape the roadmap. Founding restaurants get a direct line to the team and a say in what we build next — your feedback goes straight to the people writing the product.
Risk-free to try
Start on the Free plan with no credit card, or try every Pro feature free for 30 days. Cancel anytime — no fees, no questions. Nothing to lose by seeing it work in your restaurant.
Simple, honest pricing
Start free. Upgrade when you're ready.
Free
Start capturing feedback today
Pro
The full TasteScore platform
Growth
For restaurant groups and small chains
Your next bad review could be happening right now.
TasteScore catches it first. Start for free today.